Frequently Asked Questions
Find answers to our most common queries regarding ordering via WhatsApp, delivery across India, gold finish assurance, and jewellery maintenance.
How do I place an order with Aarna?↓
Browse our catalogue, find the piece you love, and click “Enquire on WhatsApp”. This opens a direct chat with our founder Sneha with the product name and link pre-filled. She will confirm current availability, sizing, and payment details before dispatching.
What payment methods are supported?↓
We accept secure UPI (Google Pay, PhonePe, Paytm), IMPS/NEFT bank transfers, and all major credit/debit cards via secure payment links provided during your WhatsApp order confirmation.
How long does delivery take?↓
In-stock creations are dispatched within 24–48 hours via insured express couriers (Bluedart, Delhivery). Delivery typically takes 2–4 business days across major metros in India.
Can I order a custom length mangalsutra or kada size?↓
Yes! Many of our pieces can be custom-sized by our karigars. Simply specify your desired chain length or wrist measurement during your WhatsApp enquiry.